Return & Refund Policy for Flower Delivery Twickenham

Our Fresh Flowers Guarantee in Twickenham

At Flower Delivery Twickenham, we take great pride in sourcing and arranging the freshest flowers available. We understand that receiving vibrant, long-lasting blooms is key to your enjoyment, and we stand behind the quality of our products with our Fresh Flowers Guarantee. We are a trusted local florist, serving households and businesses across Twickenham and the surrounding areas with the utmost care and professionalism.

Damaged-on-Arrival Policy

We take every precaution to ensure your flowers arrive in perfect condition. However, in the unlikely event that your bouquet or arrangement arrives damaged, please let us know as soon as possible after delivery. We kindly ask you to take a photo of the damaged flowers and packaging upon arrival. This will help us investigate the cause and prevent it from happening again. Once we have received your photograph and confirmation, we will offer a prompt solution as part of our commitment to your satisfaction.

Freshness Window

Your flowers should look beautiful for at least 5 days from the delivery date, provided they are cared for according to the instructions included. If you feel your flowers have not lasted as they should, please contact us within this freshness window. We may request a photograph to assess the condition. Our fresh flowers guarantee is our promise to Twickenham customers that your blooms will last, or we’ll make things right.

Refund & Replacement Options

Your satisfaction is our main priority. If your flowers arrive damaged or fail to meet our Fresh Flowers Guarantee, you may be eligible for a full refund or a replacement bouquet. We will discuss with you the best resolution, depending on your preference and the nature of the issue. Refunds are processed to the original payment method promptly. If you would prefer a replacement, we will arrange delivery of fresh flowers to you or your recipient at the earliest opportunity.

Complaints Process

As a trusted local florist, we value your feedback and want to ensure every experience with Flower Delivery Twickenham meets or exceeds expectations. If you would like to make a complaint or share any concerns, please contact us and provide details of your order and the nature of the issue. We will acknowledge complaints rapidly and aim to resolve them within two working days. Our team will always treat your complaint seriously, investigating thoroughly and keeping you informed throughout the process. Your happiness and confidence in our service are of utmost importance to us.

Why Trust Flower Delivery Twickenham?

We are deeply rooted in the Twickenham community, and our reputation for fresh flower delivery is built on reliability, transparency, and genuine care for every customer. Whether you’re ordering for a special celebration or regular business deliveries, you can trust us to provide flowers that delight and service you can rely on. Thank you for choosing Flower Delivery Twickenham – your satisfaction is always our priority.