Twickenham Flower Delivery - Secure Terms & Shopping Policy

Flower Delivery Twickenham: Online Order Terms and Conditions

Introduction

Welcome to the Terms & Conditions for Flower Delivery Twickenham. These terms govern your use and purchases from our online flower shop, which provides flower delivery services throughout Twickenham and its surrounding areas. By placing an order through our website, you accept and agree to these terms in full. Please read them carefully before submitting any order, as they outline your rights, obligations, and the procedures involved in using our online flower delivery service.

Scope and Applicability

These Terms & Conditions apply to all customers who place orders for flower delivery in Twickenham and the surrounding regions. For the avoidance of doubt, by completing a purchase, you acknowledge that you have read and agree to abide by the terms presented herein. These terms may be updated from time to time, and it is your responsibility to review them periodically.

Order Process

We strive to make ordering flowers online in Twickenham easy and convenient. Our order process consists of the following steps:

Product Selection: Browse our selection of fresh flowers and arrangements, designed by our expert florists for delivery in Twickenham.
Basket and Checkout: Add your chosen flowers to your basket. Proceed to checkout where you will be asked to provide recipient details, delivery address within Twickenham or surrounding areas, message for gift card (if applicable), and your contact information.
Order Confirmation: Review your order to ensure all details are correct. By clicking the ‘Place Order’ button, you submit your order for processing. An order summary will be displayed, and an email confirmation will be sent to you.
Dispatch and Delivery: Orders are processed upon receipt and scheduled for delivery on your chosen date, within our available delivery slots for Twickenham and the nearby locations. Same-day delivery may be available for qualifying orders received before our stated cut-off time.

You are responsible for ensuring all order and recipient details are accurate. Incorrect information may lead to delayed or failed deliveries, for which we take no responsibility.

Payments

All prices listed on our website are inclusive of VAT unless specified otherwise. Prices are subject to change without prior notice, but such changes will not affect orders already placed and confirmed.

Payments for flower delivery in Twickenham must be made in full at the time of order. We accept various secure payment methods as displayed on our site, including major credit and debit cards. Funds must be cleared before your order is dispatched.

All card payments are processed securely using industry-standard encryption and security protocols. We do not store your card information on our servers post-transaction. In the event of a payment failure, your order will not be processed and you will be notified promptly.

Order Cancellations and Changes

If you wish to cancel or change your flower delivery order, please contact us as soon as possible. Cancellations or changes must be requested at least 24 hours prior to the scheduled delivery date. Cancellations received after this time may incur a fee, or may not be eligible for a refund, due to the perishable nature of flowers and preparation lead times.

You are entitled to a full refund for orders cancelled in accordance with the above cancellation policy. Refunds will be processed back to your original payment method within 5–7 working days after confirmation of cancellation.

We reserve the right to cancel your order at any time for reasons including, but not limited to, unavailability of certain flowers, incorrect or incomplete delivery information, suspected fraud, or any event beyond our control. In such cases, we will notify you and offer a full refund or the opportunity to amend your order.

Delivery Terms

We offer flower delivery services in Twickenham and its nearby areas as displayed on our website. Delivery charges, if any, will be clearly displayed during the checkout process and form part of your order total.

Delivery Times: While we endeavour to deliver flowers on your preferred date and within selected time slots, delivery times cannot be guaranteed, especially during peak periods such as Valentine’s Day, Mother’s Day, and other busy occasions.
Recipient Availability: Please ensure someone is available at the specified address to receive the flowers. If no one is present, flowers may be left with a neighbour or in a safe place, or a delivery card will be left for the recipient to arrange re-delivery or collection. We are not responsible for delivered items once left at the specified location.
Failed Deliveries: If delivery is not possible due to incorrect information or inability to access the delivery address, we reserve the right to charge for redelivery or withhold a refund, depending on the circumstances.

All bouquets and arrangements are prepared freshly and with care. Substitutions may sometimes be necessary due to seasonal availability; in such cases, an item of equal or greater value and similarity will be substituted, ensuring the overall design and quality are maintained.

Product Descriptions and Availability

All product images and descriptions on our website are provided for illustrative purposes. Flower varieties, colours, and packaging may vary slightly depending on seasonal availability. We ensure every arrangement for delivery in Twickenham reflects the style and value described but minor variations may occur.

In rare circumstances where an item is unavailable, we reserve the right to replace it with a similar product of equivalent or higher value without prior notice, taking every step to preserve the intended theme and quality of your order.

Liability & Limitations

Our liability to you for any loss or damage arising in connection with your order is strictly limited to the total price of your purchase. We accept no responsibility for loss of profit, loss of business, disappointment, or indirect losses as a result of delayed, failed, or incorrect delivery, except where such occurrences arise from our proven negligence or breach of contract.

We do not accept liability for events outside our control, including but not limited to weather conditions, public holidays, pandemics, strikes, or circumstances that prevent us from fulfilling deliveries as scheduled. In such events, we will attempt to contact you to arrange an alternative delivery date or to process a full or partial refund where appropriate.

Your statutory rights as a consumer are not affected by these terms.

Customer Responsibilities

By placing an order for flower delivery in Twickenham, you confirm that:

You are legally capable of entering into binding contracts and are at least 18 years old.
You provide accurate and complete order and recipient information.
You will not misuse our site or services for any unlawful or prohibited purpose.

We reserve the right to refuse any order or terminate services for any customer who breaches our terms, behaves fraudulently, or acts in a manner detrimental to our operations.

Personal Data and Privacy

Your privacy is very important to us. We will only use your personal information to fulfil your flower delivery order, provide customer service, and for other essential business operations. We will never share your details with third parties unrelated to your transaction, except as required by law. Please refer to our Privacy Policy for comprehensive details on how your data is handled.

Intellectual Property

All content on our website, including images, logos, product descriptions, and trademarks, are the intellectual property of Flower Delivery Twickenham or its content suppliers. Reproduction, copying, or use of any material without our express written consent is prohibited.

Governing Law and Jurisdiction

These Terms & Conditions and any contracts or disputes arising from your use of our website or services shall be governed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision, or part of a provision, of these Terms & Conditions is found to be unlawful or unenforceable, that provision or portion shall be considered severed from the agreement and shall not impact the validity of the remaining terms.

Entire Agreement

These Terms & Conditions contain the entire agreement between you and Flower Delivery Twickenham regarding online orders and supersede any previous communications or agreements relating to your purchase. Any variation to these terms must be agreed in writing by us.

Contact & Customer Service

If you have queries about these Terms & Conditions, or need assistance with your order, please reach out via the contact form on our website. Our team is dedicated to ensuring your flower delivery experience in Twickenham is smooth, secure, and satisfactory.

Thank you for choosing our flower delivery service in Twickenham and surrounding areas. We look forward to serving you!